Naper Notify Failure

On August 10th, the Naper Notify system failed to alert residents when police were on the hunt for two robbery suspects in town.

Naperville police searched area neighborhoods for several hours, locating one of the suspects, Robert Chencinski, in someone’s backyard, with the other still at large at the time of this taping.

City officials apologized, saying the failure to notify residents was a human error rather than a system malfunction, but will work to make it more effective.

“In order to prevent that, what we’ve done is look at our training procedures and stepped up training immediately so that we can ensure that all the users on the city-side, who are using the system, understand what the triggers are to the system and to go through and follow through with the notifications so that our residents get notified in a timely manner,” said Linda LaCloche, Communications Manager with the City of Naperville.

The Naper Notify alert system is also designed to update residents on traffic alerts, utility outages and winter operations.

Currently about 11,000 users are signed up for the alerts.

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