The Results are In

Last fall, 1,581 surveys were sent out to randomly selected households across the city.

Naperville residents recently joined city officials in council chambers to discuss the results.
Survey questions aimed to measure residents’ satisfaction with the quality of city services and to collect input about community priorities.

Results show residents have a 95% level of confidence in the city. They are most satisfied with police, fire, and emergency medical services and emergency preparedness.

“You live in a city that’s setting the standard for the nation when it comes to the delivery of overall quality of city services. You have a lot to be proud of. That doesn’t happen by accident,” said Chris Tathum, Survey Consultant for ETC. “This is the result of years and years of planning, having good staff, good leadership, listening to what residents’ needs are and planning to respond to those needs in an efficient and effective way.”

Things they would like to be improved upon include maintenance of city streets and traffic congestion.

In the fall of 2012, the city worked with ETC Institute to administer the survey. ETC is one of the nation’s leading community-based market research firms.

Answers will serve as the basis for Naperville’s future strategic planning process.

Complete results of the survey are available on the city website at


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