After disappointing third quarter profits, one local business is feeling the effects of the poor economy.
Lisle based Navistar recently outlined a cost-cutting plan, which includes the release of 500 workers through voluntary buyouts, as well as 200 layoffs of salaried employees. These reductions are expected to save the company $70,000,000 to $80,000,000 annually.
In a statement to the public, Navistar Chairman and Interim CEO Lewis Campbell said while they are not pleased with these results, “they will continue moving forward”.
On a more positive front, British vacuum cleaner maker Dyson is investing $1,500,000 in their new call center in Aurora. This expansion will result in the addition of 200 jobs over the next two years.
“We’re not so much looking for people with call experience. We’re looking for people who have a positive attitude, who are willing to do whatever it take to solve the customer’s problem,” said Quality Assurance Training Supervisor Jacquie Austin, “It’s not about selling any individual unit, but it’s about us helping the customers.”
A little more than 100 people already work in this newly-renovated building that serves the entire united states.
The company began back in 1993 and in the past 19 years, it has grown to more than 50 countries and over 40 different vacuum models.
“Just to see where we are today from where we came from is just awesome,” Austin added.
Dyson did not receive any incentives for the move to aurora.
“It was the community, the amenities, [also] because the train is very near. I think too because of the culture that we wanted to establish,” said Austin.
Since moving to this location in August, the call center has handled more than 25,000 calls each day. Dyson believes that number will continue to grow.
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