Dr. Tim Ursiny, founder of Advantage Coaching and Training, spoke to Chamber members about overcoming the top communication mistakes made when dealing with upset colleagues and friends.
During the interactive luncheon at the Hilton Lisle of Naperville, guests learned why conflict is an important part of communication and how to turn that conflict into collaboration.
“To show those weaker emotions is scary for people, showing anger is more protective. But, if you want your conversation to go better, go for the deeper emotion- people will respond better,” said Dr. Ursiny.
Guests also got on their feet for a personality test and learned how to approach others whose personalities may differ from their own.
The next general membership luncheon will be held on January 25th and will cover entrepreneurship.
Naperville News 17’s Alyssa Bochenek reports.
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