Whether it’s literally navigating your way through the hospital or trying to understand what to expect from a surgical procedure, there are many facets to healthcare that can be quite confusing for patients. That’s where the Nurse Navigators with Edward-Elmhurst Health come in. They are experts in a particular department within the system who are there to assist patients on their often-complicated healthcare journey. Navigators provide patients with education, as well as coordinate care among additional staff from one stage of care to the next, making for more seamless and safe transitions.
Roles of a Nurse Navigator
A Nurse Navigator enhances the patient experience typically by doing the following:
- Helping patient and family to understand care and treatment plan
- Managing schedules of treatments, tests, procedures and appointments
- Being an advocate for the patient and liaison between the family and care team
- Serving as a resource for treatment questions and concerns